Frequently Asked Question
Collection : Ordering FAQ
We've make our
website as easy to use as possible. If you do have any problems here are some
frequently asked questions?
Changing Items in Your Cart
User accounts are optional, but they do have several
advantages. You receive 10% off every order, plus get to see exclusive previews
of new ranges and special offers. You don't even have to place an order!
Please note that setting up an account with us is optional.
If you do not want to set up an account then you can use the 'guest' checkout
button. If you do place an order we don't automatically set up an account for
you, so if you don't set up an account you will continue to use the guest
checkout on your next order.
Declined or Cancelled Notice When Checking Out
When you place an order you might get a declined/cancelled
notice instead of a confirmation number. The declined notice means that your
card has either been declined, the cvv number you've given is wrong, or more
probably, that the billing address you've provided does not match the address
that your bank has on record for you. We take security very seriously and
cannot process orders unless we have full credit card holder details to check.
Alternative Payment Methods
We do accept PayPal
on our site we do not recommend using it as if anything goes wrong you are not
covered in the same way as you are when using a credit card direct. Not that
you'll have any problems with us, but it's worth bearing in mind if you're
ordering from a company that's new to you.
You can also order by telephone on -----------(10am to 9pm
Monday to Saturday -Sunday 12 pm to
Where's My Order?
If you don't see an order number on the final screen when
checking out it's unlikely that your order has gone through. You should also
receive an automated confirmation email, followed by an email to let you know
your order has been shipped. If you don't have either please contact us
Even if you don't have an account you can track your order
(and returns) process by going to My Order/Returns Status in the top menu