Terms & Conditions

All items must be returned to Navae lingerie Boutique in the same condition as was received. This means; lingerie/swimwear must be unworn, unwashed, and retain all its labels and tags. Please keep your own briefs/panties on when trying on panties and panty girdles! For health reasons. 
Due to the delicate nature of hosiery, we are unable to exchange or refund any stockings, stay ups or pantyhose once they have been opened. If you have opened your stockings or pantyhose and are not happy with your purchase, please let us know and we will do our best to help.
Please take utmost care when repacking your returned items, to avoid unnecessary damage or creasing.
At Navae  Lingerie Collection we don’t issue refunds to a third party, only to the card that was originally used for purchase.
As soon as we receive your returned items we will process your request and either credit your account or dispatch a replacement order.